Legal
Refund and Cancellation Policy
Effective 25 October 2026 · Avtim LLC, Yerevan, Armenia
Free plan
Nothing is charged, so there is nothing to refund. You can delete the account at any time.
Pro plan
- Pro is invoiced in advance for a month or a year and paid by bank transfer. Access starts when payment is received and runs to the end of the paid period.
- You can cancel at any time by writing to support@avtim.com or from the account settings. Cancellation stops future invoices; the current period runs to its end and is not refunded pro rata.
- If you cancel within 14 days of your first Pro payment and have made fewer than 1,000 API requests in that time, we refund the first payment in full on request.
- If the Service is unavailable through our fault for more than 72 consecutive hours, or a paid feature is withdrawn during your paid period, you may choose between a pro-rata credit on the next invoice and a pro-rata refund.
- Refunds are made to the bank account the payment came from, within 14 days of our confirmation.
Enterprise agreements
Cancellation and refunds for Avtim Connect, Avtim Fleet, custom development and audits follow the written agreement for that engagement. Fixed-scope work has acceptance tests and a warranty window defined in the scope document.
Consumers
The Service is offered to businesses and professionals. If you nevertheless qualify as a consumer under mandatory law in your country of residence, your statutory rights, including any right of withdrawal, are not affected by this policy.
How to ask
Email support@avtim.com from the address on the account, with the invoice number. We confirm within two business days.